Hearthware Home Products - Don't order from this company
I did as it appears many others have done. Started the order process but decided it was shady when they kept adding extreme shipping charges for each Free item.
Exited the site and assumed my order didn't go through. A few days later there it was! I never even received an email confirming the order.
Called them and explained the situation and spoke to a very rude "supervisor" named Alice. She sounded like she had heard this story before. She said all I had to do was pay to ship it back! This things weighs a ton, I can only imagine how much that would cost.
I am reporting this to the Better Business Bureau and I encouraged all others to do the same. I am also contesting the charges with my credit card company.