Hearthware Home Products Complaints and Reviews

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Hearthware Home Products
Main address: 880 Lakeside Dr 60031-4001 Gurnee IL
(847)775-8123, (847)775-8131,
  • 131 complaints
  • $14.6K claimed losses
  • $112 average
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  • Oct 12
  • Appliances and Electronics
  • Nuwave Oven
  • 37

My second NuWave oven dome has cracked.I have had my second one for less than a year. I use the oven just twice a week and wash it by hand. I can not believe that the company will not guarantee their product and replace the domes for free. I see they now offer an oven with a shatter resistant dome. Good oven just not a good company to stand behind their product. I think they should at the least... Read more

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  • Jun 01
  • Appliances and Electronics
  • Nuwave Oven Dome
  • 65

I love the nu wave oven. I have given it as gifts to my friends and family however the dome keeps cracking I do not live in the USA and is costs very expensive to bring the dome alone to where I live. I have followed the tips but they do not work.Everyone complains that their domes crack and fall apart as well and it too expensive to replace the dome only so they are stuck with the unit... Read more

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  • May 23
  • Products
  • Property Damage Repair
  • 1
  • 1
  • 26

I got 2 units and they both shut off for no reason. I slow cook and they keep shutting off. I contacted costumer service and they sent out 2 new ones saying they shouldn't do that and the new ones do the same thing. I put the food in the pot place on the stove press start and then select the power level or heat level. It will run for about 30min and then just shut off for no reason. I am also... Read more

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  • Apr 28
  • Appliances and Electronics
  • Rock Hill, South Carolina
  • Refund
  • 1
  • 1
  • 20

I email about 10 to 15 times and no reply back. I want my money back $189.48 a full refund.. The only thing I got is LIES! Read more

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  • Apr 09
  • Appliances and Electronics
  • Nuwave Oven
  • 49

These NuWave Infrared Convention Ovens are advertised on TV, but when parts break, are very hard to replace at little cost. Small part that we need (Model #20201) seems tobe very expensive, since they want you to buy the whole heating assembly which is over $50.00 and about half the price of a new unit. We love cooking on this unit but need a new plastic fan propeller (which is small) to cool... Read more

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  • Dec 21, 2013
  • Appliances and Electronics
  • Los Angeles, California
  • Nuwave Convection Oven
  • 28

After I placed the order for the oven, I thought about it and changed my mind. When I called the next day, I was told that it is too late to cancel and I have 90 days to return it. I received the oven and had not even opened it still wanting to return it, but now I am being told that they only refund the price of the product and not the shipping (not even return shipping). That is over $100! It's... Read more

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  • Dec 19, 2013
  • Products
  • Hearthware Precision Cooktop
  • 41

I stupidly called this company to purchase a "PIC 2 for 1" (Precision Cooktop) & got talked into all sorts of "free" extras, but when I was then told that the FIRST payment would be $189 - NOT $39, I started to say, "Nevermind - Cancel this order" but the woman HUNG UP ON ME!!! So, I called back & miraculously got the same woman who then claimed that as I HAD HUNG UP (not true - she did)... Read more

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  • Sep 25, 2013
  • Appliances and Electronics
  • Pic Cooktop
  • 1
  • 1
  • 52

I ordered off of a tv commerical the 2 for 1 precision induction cooktops. I did it because the tv infomercial stated the cookware was free. When I ordered the cook top, i paid for 2 separate shipping and handling, and I added a grill, and paid for additional shipping and handling. Came up to just about $199. I get the items, about 2 weeks later in ONE box! Why pay separate shipping. Then... Read more

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  • Sep 07, 2013
  • Appliances and Electronics
  • Nuwave Pro Cook Top Induction
  • 35

Purchased induction cooker on live and by accident I did not give an extra 29.95 for shipping of free pots offered. I thought the 60.00 I had already included included the FREE offer as advertised on TV and on line. When my order came in there were no pots included. I called and was told since I did not except on orginal offer I would have to pay 69.95 for shipping of FREE pots. I offered to pay... Read more

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  • Aug 14, 2013
  • Appliances and Electronics
  • Birmingham, Alabama
  • Nuwave Nuwave Precision Induction Cooktop
  • 67

On 7/6/13 Ialong with my mother, Myra Mizzell ordered the special buy one get one free of the Nuwave PIC2 cooktop. Order # 5128239. My mother's unit worked but my unit s/n: Q1301-014-642A did not heat . All the lights came on with no error codes. I called the company but have not received a response. I tried to contact them my e-mail but could not get through on several web sites. What other... Read more

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